Contact Hornsey's Boutique
Visit us, call, or send a message - we’re here to help.
Whether you have a question about an order, need help with sizing, or simply want to say hello - our team at Hornsey's Boutique is always happy to hear from you. We're a small, independent boutique based in the heart of Clare, Suffolk.
Response times
Emails are typically answered within 1–2 business days. For urgent order enquiries, please include your order number. Our support hours are Monday–Friday, 9am–5pm (GMT/BST).
Emails are typically answered within 1–2 business days. For urgent order enquiries, please include your order number. Our support hours are Monday–Friday, 9am–5pm (GMT/BST).
Email us
Customer Support
Order updates, returns, refunds, delivery issues, or faulty items.
Visit our boutique
Hornsey's Boutique
13 High St, Clare
Sudbury, Suffolk
CO10 8NY
United Kingdom
13 High St, Clare
Sudbury, Suffolk
CO10 8NY
United Kingdom
Find us on the map — you can drag or zoom, and click the link to Open Street Map and get directions. The pin marks our shop at 13 High Street, Clare.
Opening hours
- Monday – Saturday:10:00 – 17:00
- Sunday:11:00 – 16:00
- Bank Holidays:11:00 – 15:00 (except Easter/Christmas)
- Christmas Eve / New Year's Eve:10:00 – 14:00
đź“ž While we don't have a public phone line, we respond fastest via email. For urgent delivery matters, please email [email protected].
Before you contact us
Order status?
Check your shipping confirmation email for tracking via Royal Mail. Most UK orders arrive within 2–4 working days after dispatch, registered users can review orders in the Customer Portal.
Returns & refunds
We accept returns within 14 days of delivery. Please refer to Terms & Conditions (section 5) for the full returns policy.
Other Enquirys
All Other enquirys: please email [email protected]
Privacy & data protection note
Any personal data you share when contacting us (including email addresses) will be processed in accordance with our Privacy Policy and UK GDPR. We never share your information with third parties for marketing purposes.
Any personal data you share when contacting us (including email addresses) will be processed in accordance with our Privacy Policy and UK GDPR. We never share your information with third parties for marketing purposes.
We're a small, independent boutique - every message is read by a real person. Thank you for supporting Hornsey's Boutique. ✨
Map data © OpenStreetMap contributors, ODbL 1.0.